Refund and Returns Policy

Effective Date: 24/05/2024

Welcome to Open Dropify! We strive to provide our customers with exceptional service and a seamless shopping experience. This Shipping and Refund Policy outlines the terms and conditions related to the shipping of products and processing of refunds.

1. Shipping Policy

1.1 Processing Time

• Orders are processed within 1-3 business days. Processing times may vary during holidays and peak periods.

1.2 Shipping Methods and Delivery Times

• We offer standard and expedited shipping options. Delivery times are as follows:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
• Shipping times may vary depending on your location and the availability of products.

1.3 Shipping Rates

• Shipping rates are calculated at checkout based on the selected shipping method and the order’s destination.

1.4 International Shipping

• We currently ship to select international destinations. Delivery times for international orders may vary and are subject to customs processing. Additional customs fees and import duties may apply.

1.5 Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number on our website.

1.6 Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

2. Refund Policy

2.1 Returns

• We accept returns within 10 days of the delivery date. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when received.

2.2 Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

2.3 Non-Refundable Items

• Certain items are non-refundable, including:
  • Gift cards
  • Downloadable software products
  • Perishable goods (such as food, flowers, or plants)
  • Personal care items (such as beauty products or hygiene products)

2.4 Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at Support@opendropify.com.

2.5 Return Shipping

• You will be responsible for paying for your shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2.6 Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please get in touch with us at Support@opendropify.com.

3. Contact Information

For any questions or concerns regarding your order, shipping, or refunds, please get in touch with our customer service team:

• Email: Support@opendropify.com
• Address: Pakistan, Punjab, Chakwal

Thank you for shopping with Open Dropify!